COLUMBUS, Ohio, April 16, 2009 -– CallCopy, Inc., a leading provider of innovative call recording, quality monitoring and performance management solutions, today announced that it has signed a reseller distribution agreement with Pluto Networks. As a result of the agreement, Pluto Networks will market and sell CallCopy's suite of contact center solutions as part of its portfolio of VoIP and contact center product and service offerings. CallCopy's suite includes call recording, quality monitoring, and hosted customer satisfaction survey and screen capture utilities.

CallCopy's award winning suite of solutions makes it easier for contact centers to monitor agent-customer interaction using both voice and desktop recordings to ensure a high-level of customer service and an understanding of the communications process. cc: Discover includes cc: Voice, a reliable call logging and compliance recording solution; cc: Quality, a customizable reporting utility; cc: Survey, a hosted survey tool; and cc: Screen, a flexible screen recording application.

"We are very pleased to be adding Pluto Networks as a distribution partner," said Ed Porter, director of partner programs at CallCopy. "We're obviously familiar with the work that they've done in the local market here in Columbus. But they also have a truly global reach, with a presence in 23 countries around the world. The scalability of CallCopy's solutions will align perfectly with their client base, which ranges from small business to enterprise-level organizations."

Pluto Networks has built a reputation as global thought leaders, being named as a finalist for Company of the Year in the prestigious TechColumbus Innovation Awards. In addition, Chairman and CEO Larry Chaffin was a finalist for Executive of the Year on two occasions. They have provided award winning leadership in the areas of VoIP and call centers, WAN Acceleration with Riverbed and Fastsoft, and network /organizational security. While specializing in the needs of large and enterprise...