COLUMBUS, Ohio, March 24, 2009 -– CallCopy, Inc., a leading provider of innovative call recording, quality monitoring and performance management solutions, is making it easier for companies to comply with new regulations introduced in 2008 by the Center for Medicare & Medicaid Services (CMS). The regulations require Medicare marketers to record their phone calls in an effort "to protect Medicare beneficiaries from deceptive or high-pressure marketing tactics." CallCopy's cc: Voice call recording solution enables Medicare marketers and other health maintenance organizations to easily record and archive all customer calls.

On September 15, 2008, CMS released an update to its Medicare Marketing Guidelines, which are designed to help marketers comply with recent additions to the Medicare Improvements for Patients and Providers Act (MIPPA) of 2008. Among the guidelines added to MIPPA is the requirement that all appointments made over the phone with current or potential Medicare enrollees must be recorded in order to provide documentation of the scope of the interaction. CallCopy assists health care marketers in complying with this new requirement by providing a flexible call recording platform. In addition to recording calls on-demand, 100 percent of the time or based upon a definable set of rules, all calls are archived to meet business needs and/or MIPPA requirements.

"Organizations working in the Medicare industry are under heavy scrutiny today, as the U.S. government is working to increase efficiencies, reduce fraud and abuse, and deliver better service to those that rely upon its social insurance program," stated Ray Bohac, president and chief executive officer of CallCopy. "A reliable call recording system is critical for ensuring compliance with the government's new MIPPA regulations. We have the technology, support infrastructure and experience needed to get an advanced call recording system up and running quickly, helping companies meet these compliance standards."

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