Mountain View, CA (March 10, 2009) -- eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, today introduced a new offering called Solution-as-a-Service (SLaaS). A breakthrough in the delivery of software and related services, SLaaS makes it easy for companies to acquire and adopt customer service software. It goes beyond Software-as-a-Service (SaaS) and on-premise deployments, virtually eliminating all barriers to adoption.

First in line is eGain@ SelfServiceTM, SLaaS Edition. Available immediately in the U.S. and Canada, the solution provides organizations a risk-free way to rapidly deploy the industry's most comprehensive web self-service software.

Radical advance in software delivery model

"Solution-as-a-Service (SLaaS) is a unique combination of value-based pricing with hosted software and bundled services on tap," said Johan Jacobs, Research Director at Gartner. "SLaaS has the potential to transform enterprise software adoption in a tough economic climate."

"There's a shift in vendor platforms from client/server to the SaaS platform. Organizations must balance time-to-market, time-to-value, upfront and ongoing costs, and integration and optimization with internal legacy systems," writes Dr. Natalie L. Petouhoff, Ph.D., Senior Analyst at Forrester, in the October 2008 report "The Forrester Wave™: Customer Service Software Solutions, Q4 2008."

SLaaS takes SaaS to the next level. In addition to proven SaaS benefits, SLaaS offers the flexibility of no long-term contract or minimum monthly payment. It includes the added benefit of a best-practice solution implementation at no charge. SLaaS eliminates common adoption barriers, which are:

• Upfront investment

• Future lock-in

• Risk of failure

• Protracted time-to-value

• Pay for non-use

Unprecedented choice of self-service options

The need to control costs while meeting customer expectations of "always-on" service has made web self-service a priority for most businesses. However, a one-size-fits-all approach to web self-service does not work. Companies are finding that they need to provide multiple ways to access information...