Seattle, March 24, 2010 -- Envision Telephony, Inc., a leading global provider of workforce optimization (WFO) solutions for the contact center and enterprise, today announced the launch and immediate availability of a completely new version of Envision Workforce Management™, an easy to use scheduling, forecasting and staff adherence solution built to simplify the complexities of managing contact center personnel and activities. Envision Workforce Management is an integrated component of Envision Centricity®, the web-based technology platform that unifies Envision's core workforce optimization (WFO) solutions for the contact center, including Envision Click2Coach®, the company's landmark agent management and coaching solution.

Envision Workforce Management enables contact centers to enhance customer service while minimizing operational costs by constantly maintaining an optimal level of skills-based staffing based on the specific service level agreements and key objectives of the organization. The product is highly scalable and flexible to meet the needs of centralized, multi-site and remote agent centers. Because Envision Workforce Management is completely Web-based, it can be accessed 24x7 from anywhere, and easily supports multiple time zones. Envision Workforce Management easily scales to thousands of agents.

By deploying Envision Workforce Management customers can:

• Generate optimized staffing schedules based on agent skills, work habits, multi-channel coverage and custom work hours in a paper- and spreadsheet-free, user-friendly application.

• Track real time adherence to schedules and make real-time adjustments to account for time off, training, or other planned or unplanned agent absences.

• Run what-if analyses to determine the impacts of various staffing scenarios.

• Facilitate a collaborative communication infrastructure that insures every member of the contact center team is on the same page, every day.

"With the current economic pressures facing most organizations, Envision Workforce Management offers a highly affordable and easy to use solution to maximize scheduling and staff management efficiency, all while minimizing overall costs and insuring the consistent delivery of a...