WALTHAM, Mass., LONDON and CHICAGO -- March 31, 2009 – MetraTech Corp., the innovative charging, billing, settlement and customer care product provider, and InterCall, the world's largest conferencing and collaboration services provider, today announced that InterCall has selected MetraNet as its global billing solution for servicing millions of conferencing minutes each month and approximately one billion dollars in annual revenue.
The partnership with MetraTech enables InterCall to introduce a new level of conferencing customization to customers and the industry. "Our customers access multiple products and combine to use millions of conferencing minutes every month, so the flexibility and scalability of our billing solution becomes an important part of their experience with InterCall," said Mike Nessler, executive vice president, global operations, InterCall. "MetraNet gives us a solution that not only easily supports new products and services, but also offers customers more flexibility for purchasing services. This system will be an important part of delivering on our promise to help customers be more productive."
MetraTech's dynamic approach to billing will enhance InterCall customers' ability to purchase customized services through an expanded a la carte option. "We work with more than 80 percent of the Fortune 500 -– a high-usage group that really values our ability to customize their conferencing experience," Nessler said. "MetraTech's billing solution enables InterCall to offer a level of customization that we haven't seen with any other system, and we think our customers will love the increased flexibility."
With MetraNet, InterCall can automatically create or modify offers, promotions and rate plans without the need for additional software development –reducing the time-to-market for new products and services. "Traditional billing systems can lack flexibility," said Rob Ewing, vice president of information technology, InterCall. "In the past, we had to create custom software to invoice, track and settle fees for new products. But with MetraNet,...