The convergence between Web 2.0 and CRM 2.0 took a leap forward with the introduction of JoomlaCRM. Joomla CRM combines the popular open source website development tool with CRM, or, as they refer to it, with CRBM - Customer Relationship Business Management (groan, yet another acronym)to deliver a solution for SMB's wanting to leverage Web 2.0 social Networking, ecommerce and CRM. Can't wait to review JoomlaCRM..