SugarCRM is commercial Customer Relationship Management open source web application, designed & developed specially to meet all the CRM requirements of organizations. SugarCRM developed using PHP and is available in both free and commercial editions. SugarCRM is feature rich software enabling organizations to automate/manage their activities related to customers efficiently.

• Customer Support
• Sales Management
• Marketing Management
• Featured reach Reporting
• Provides support for multiple languages
• Sugar Studio the administration module of SugarCRM can be used to perform system maintenance and administration tasks such as defining workflows, alerts, customizing form fields etc
• Provides extensive document management functionalities enabling the creation of a centralized document repository wherein users can store, organize and share documents
• Safety and security features allow the creation of different access levels and user roles in order to restrict access
• SugarCRM includes integrated RSS feeds enabling users to specify the content they wish to view
• Provides support for offline synchronization where users can work offline and update the data in the system when they logon to the network
• Users can set their preferences an customize the display and layout of various interfaces in the application
• Discussion Forums can be integrated with the solution enabling users to easily share and exchange information on any topic
• Includes plug-ins for Microsoft Word enabling the SugarCRM data to be accessed and used in letters etc